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  • My Two Cents: The Customer’s Always Right, Regardless Who’s Wrong

    April 23, 2015 | Blog | Steven
  • As contractors, if we’ve done a proper job of selling, we’ve convinced the homeowner — regardless of the brand of equipment they are buying from us — that we are the experts. That means, when a problem occurs, in the customer’s mind, we have to take responsibility.

    HVAC Residential Market